Service and Support

Digital Soup provides service and support for all of the technology products we sell including information technology, server and network, and wireless services. Support contracts are customized to the needs of each of our business customers. Our technical assistance includes:

• 1 Hour Onsite Response
• 24/7/365 Monitoring
• Managed Security

At Digital Soup we strive to exceed the expectations of our customers for service and support.

Information Technology Services

• Operating system reloads/upgrades
• Hardware upgrades
• Data salvage
• Data transformation service
• Virus removal
• Adware/Spyware removal
• Application installation and configuration
• Desktop remote assistance (i.e. Webex, P.C. Anywhere)

Server/Network Services

• MS Server and SBS Server installation and configuration

• MS terminal services

• MS Office 365 and Exchange 365

• MS Exchange Server implementations

• MS IIS web services

• VPN (Virtual Private Network):  give your employees access and protect your corporate network while they're away from the office. VPN delivers all the security and performance by creating a private tunnel through the internet.

• Remote Access Solutions:  access to a computer or a network from a distance. Perfect for corporations, branch offices, telecommuters, and people who are traveling who may need access to the corporation's network.

• LAN/WAN design and implementation

• Infrastructure wiring (CAT5, CAT5e, CAT6, Fiber)

• Firewall Gateway AV/IPS:  block viruses and other malware in real time at the gateway, before they enter your network and disable your desktop and server security.

• Content Filtering:  Manage Web access and content and control users' Web surfing. Blocks malicious sites to keep your network protected from risky Web content such as spyware, and pharming and phishing sites. Block access to Web pages delivering streaming media, Peer-to-Peer (P2P), Instant Messaging (IM), and webmail capabilities. Use up to 40 Web site categories to block content inappropriate in the workplace. Conserve your network bandwidth, help prevent legal liability, increase employee productivity, and protect against malicious attacks from rogue Web sites.

Wireless Services

• Internet access
• Private lines
• Point-to-Point
• Point-to-Multi-Point
• Wireless mesh
• 4.9GHz public safety
• Wi-Fi LAN deployments (802.11 a,b,g,n,ac)